Our Courses

Effective communication plays a pivotal role in driving performance, achieving set goals and enhancing the competitive advantage of organizations.

At the end of the course, participants would have learnt tools that will lead to increased confidence and competence in communication.

Learning Objectives

By the end of the training, participants would have learnt:

• The fundamental principles for expressing ideas with greater impact and clarity
• Practical ways to overcome common communication challenges in the workplace
• How to establish credibility and build rapport through effective communication
• Why effective listening is important
• Techniques for building effective listening skills
• How to enhance presentation skills

The ability to speak effectively and make confident presentations is vital in today’s workplace.

This course will provide participants with the necessary tools to enhance their ability to speak effectively and confidently when making presentations.

Learning Objectives

By the end of this training, participants would have learnt:

• The tools for effective speaking and presentation skills
• How to plan and prepare for any presentation
• The different presentation techniques
• The use of visual aids
• How to develop confidence in making presentations and overcome stage fright
• Ways to master different types of presentations
• Techniques for Audience engagement

When Sales and Customer Care Executives speak with competence, confidence and clarity anytime they interface with customers, potential customers and other stakeholders, they create positive impressions about themselves and their organizations, which can help to win new businesses or gain an edge over competition.

This course is designed to help participants learn valuable tools that will equip them to speak with confidence, represent their organizations strongly, and ultimately get desired results.

Learning Objectives

By the end of the training, participants would have learnt:

• Key benefits of Effective Speaking Skills
• How to establish clarity through effective speaking
• Essential tools for building effective speaking skills
• Top words and phrases for winning with customers
• How to handle complaints professionally and successfully
• Benefits and techniques of effective listening
• Telephone etiquette

In today’s highly competitive knowledge age, making common grammar errors in written or spoken communication can create the wrong impressions about us and sabotage our credibility.

This course, which offers a comprehensive review of English grammar in an inspiring way, is a complete programme for gaining mastery of correct usage in spoken or written communication.

Learning Objectives

By the end of the training, participants would have learnt:

• The importance of English grammar in communicating clearly and confidently
• The parts of speech of the English language
• Common problems in using the parts of speech
• The different types of sentences
• The rules, and the exceptions, that govern subject/verb agreement
• How to identify and correct frequent grammar errors in business communication
• Nigerian English/Standard Usage
• Strategies for building effective vocabulary

This course is packaged for individuals who desire to polish their diction and pronounce words correctly in order to enhance their speaking style.

In this course, participants will learn the English speech sounds which will give them the right foundation to pronounce words correctly and avoid common pronunciation errors. Emphasis will also be laid on the importance of using appropriate rhythm and stress to achieve clarity and poise in verbal communication.

Learning Objectives

By the end of the training, participants would have learnt:

• How to articulate the English vowel and consonant sounds correctly
• How to interpret the phonetic symbols in words
• The correct pronunciation of frequently mispronounced words
• How to speak the English language using the appropriate stress pattern
• Guidelines on pronouncing the past tense marker